Trusted Teck

CompTIA publishes a six-step process related to the troubleshooting process :

1. 1. Identify the problem.
2. 2. Establish a theory of probable cause.
3. 3. Test the theory to determine cause.
4. 4. Establish a plan of action to resolve the problem and implement the     solution.
5. 5. Verify full system functionality and if applicable implement preventative measures.
6. 6. Document findings, actions, and outcomes

1.